JCB Global Hotline 24
This service is provided as a place for our customers to call any time when they are traveling abroad and are in need of emergency assistance or help.
Gain peace of mind knowing you have a familiar place to call for help no matter where you may be. We provide support in both Japanese and English and can provide information about hospitals should you fall ill or are injured, or in the case of any problems you may encounter abroad such as losing your credit card/passport (24 hours a day, 365 days a year).
- *This service cannot be used from your home country.
Service Details
- Information about local doctors/hospitals
- Information about what you need to do if your credit card(s)/passport was stolen or lost
- Information about local police/medical facilities/insurance companies in the event of an accident or any other problem
- Emergency interpreter support related to any of the above situations (English<->Japanese only)
- Guidance and support in regards to any other emergencies while abroad
- *The actual services provided may be changed without notice depending on your location.
- *These services may not be provided in certain locations.
How to Use
Call the number given below and enter your 16-digit JCB card number. Any JCB card holder can use this service.
JCB Global Hotline 24
1-213-688-0094(America)
(24 hours a day, 365 days a year. Japanese/English only.)
Partner: JTB Global Assistance, Inc.
- *Call the international operator in the country/region you are traveling in and ask to make a collect call. Note that collect calls cannot be made from some countries/regions. If you cannot call collect, you will have to pay for the cost of the call.
- *Be careful when dialing so that you do not call the wrong phone number.
- *Any personal information requested to you through the use of this service will not be used for any other purpose outside of this service without your explicit given permission.
